A survey of United Kingdom airport staff has concluded that passengers using Glasgow airport in Scotland are among the rudest and worst-mannered in the UK.
A questionnaire was sent to over 2000 airport employees asking them a number of probing multiple choice questions about the behaviour and politeness of their customers. They were asked questions like:
‘Have you ever had to deal with a shouting customer?’ and ‘Have you ever had an argument with a customer?’.
Although the UKs major, busiest airports featured prominently in the list it was topped by Glasgow airport in Scotland. The survey suggests that passengers using Glasgow airport are amongst the rudest and worst behaved in the UK.
There were clearly some areas of the airport that were the worst for rudeness and belligerent behavior. The worst area was found to be the check in desks. Some passengers become very stressed by restrictions on luggage weight and hand luggage size limits and this can provoke some to behave rudely.
Another area in which people lose their cool very easily is in the Glasgow airport parking lots. People become impatient when waiting for shuttle buses and blamed airport parking staff when they couldn’t remember where they left their vehicles.
Airport staff are trained in dealing with passengers who can be stressed by tight schedules. But nobody should be required to tolerate hostile, rude and belligerent behavior from customers while at work.
Glasgow airport managers have said that they are now considering a campaign intended to improve customer behaviour at their busy airport. They are aware that the behavior of passengers can be very hard for staff to manage and has resulted in some personnel becoming stressed and suffering from stress induced illnesses.
A spokesman for Glasgow airport said: ‘If our customers would behave more courteously our airport would be a far more pleasant place to work. We’re likely to see a reduction in staff turnover and the workforce are likely to be a lot happier.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
You may choose to fly from an alternative Scottish airport like Aberdeen or Edinburgh. Remember to book your Edinburgh airport parking in advance for some great savings.